FAQ's
Welcome to the Nord Eye FAQ section! Below you’ll find answers to our most common customer questions. If you can’t find what you’re looking for, feel free to contact us at info@nordeyes.com — we’re happy to help.
🕶️ Product Questions
Q: Are Nord Eye sunglasses UV protected?
A: Yes! All Nord Eye sunglasses come with UV400 protection, which blocks 100% of harmful UVA and UVB rays.
Q: Are the lenses polarized?
A: Yes, our sunglasses feature polarized lenses that reduce glare and improve visual clarity, especially around water and reflective surfaces.
Q: Do you offer different sizes or styles?
A: Absolutely. We offer a range of frame shapes and styles designed to suit different face types. You can check size details in each product description.
🚚 Shipping & Delivery
Q: Where do you ship?
A: Currently, we ship only within Denmark.
Q: How long does delivery take?
A: Orders are typically processed within 1-2 business days. Delivery within Denmark usually takes 2-4 business days after dispatch.
Q: How much does shipping cost?
A: We offer free standard shipping across Denmark on all orders.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, MobilePay, and other secure Danish payment options at checkout.
Q: Can I change or cancel my order after placing it?
A: If your order hasn't been shipped yet, contact us as soon as possible at info@nordeyes.com and we’ll do our best to help.
🔁 Returns & Refunds
Q: What is your return policy?
A: If you're not satisfied with your purchase, you can return the sunglasses within 14 days of receiving your order. Items must be unused and in original packaging.
Q: How do I request a return?
A: Just email us at info@nordeyes.com with your order number and reason for return, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item, refunds are processed within 5–7 business days.
📩 Contact Us
Still have questions?
We’re here to help!
📧 Email: info@nordeyes.com